Refund policy

Return & Refund Policy

Overview

We want you to be satisfied with your purchase. Please review this policy carefully before placing an order.

All Sales Final

All sales are final. We do not offer returns, refunds on any items unless stated otherwise in this policy.

By placing an order with us, you agree to these terms.

Exceptions (Item Not as Described)

We will only accept a return, refund, or resolution if the item you received:

  • Was not accurately shown in the product photos, or
  • Was not accurately described in the product listing

If there is a verified issue matching the conditions above, you must contact us within 3 days of delivery with clear photos and details of the problem.

After review, we may offer a replacement, partial refund, or full refund depending on the situation.

Non-Eligible Situations

We do not accept returns or refunds for:

  • Change of mind
  • Incorrect sizing selection by the customer
  • Minor color variations due to lighting or screen differences
  • Wear or damage caused after delivery
  • Shipping delays caused by carriers

Order Issues

If your order arrives damaged or incorrect, please contact us as soon as possible at:

kittscurated.help@gmail.com

Include your order number and clear photos of the issue so we can assist you quickly.

Final Note

By purchasing from our store, you acknowledge and agree to this Return & Refund Policy.